Blue Post
Original thread hosted on Blizzard's official forums.
Missing hero skin after a few years of inactivity
View on Blizzard forums:
https://us.forums.blizzard.com/en/hearthstone/t/missing-hero-skin-after-a-few-years-of-inactivity/158506/2
Could you please make sure you’re checking your collection on the right region, riiborn?
Logging into incorrect game region is usually the most common reason for missing skins/bundles.