Blue Post
Original thread hosted on Blizzard's official forums.
Account-Specific Matchmaking Failure on PlayStation – Works
View on Blizzard forums:
https://us.forums.blizzard.com/en/overwatch/t/account-specific-matchmaking-failure-on-playstation-%E2%80%93-works/1007306/4
Hello - This sounds like something you can fix in your settings. Could you please take a look at this post, follow the steps via your Playstation, and let me know if you still experience this?
-OWMatt